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Complaint Redressal

In case an applicant or grantee organization has complaint(s) pertaining to application processing, project’s implementation, or project staff, it can be registered with the Chief of Party, Small Grants and Ambassador’s Fund Program. The COP, in consultation with General Manager NRSP, will take a decision and a written copy of the decision will be furnished to the complainant. If the complainant still wishes a review of the decision and files an appeal to the COP, Small Grants and Ambassador’s Fund Program within 15 days of the receipt of such decision, the COP shall send the complaint to USAID for a final decision.

In case citizens believe there is fraud/abuse/waste related to a grant under the USAID's Small Grants or US Ambassador’s Fund Program, they may report possible cases to the Anti-Fraud Hotline established by USAID and Transparency International, Pakistan. More information on the Hotline can be found here:

"USAID/Pakistan has, in cooperation with the USAID Office of Inspector General, established the Anti-Fraud Hotline to provide an avenue for the reporting of fraud, waste, and abuse which may be associated with USAID funded projects in Pakistan. Complaints are handled with complete confidentiality and individuals are encouraged to report when corruption, fraud, waste or abuse may exist in the USAID/Pakistan projects. Reports can be filed anonymously via the easy-to-use Hotline (Toll free number 0800 84700); e-mail at; fax at 021-35390410; postal address at 5-C, 2nd Floor Khayban-e-Ittehad, Phase VII, DHA, Karachi, Pakistan; and on the website"

This website is made possible by the support of the American people through the United States Agency for International Development (USAID). The contents are the sole responsibility of National Rural Support Programme (NRSP) and do not necessarily reflect the views of USAID or the United States Government.

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